BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cyber security SaaS portfolio.
Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.
The Role
The Sr Customer Retention Executive works collaboratively to grow and expand BeyondTrust’s customer base primarily in working with perpetual customers to drive renewal retention, expansion, and deployment migration. You will communicate directly with external contacts including but not limited to customers, partners, and distributors as well as with internal departments across the Go to Market team and other cross-functional groups to effectively maintain and improve upon the processes and procedures in place to maximize customer revenue retention through renewal bookings and improve customer satisfaction and experience, with a specialized focus on SaaS.
What You’ll Do
- Contributes to the attainment of the annual renewal bookings quota and company migration target quota
- Serves as point of contact on all items relating to perpetual customer accounts in a given customer segment in either renewal or migration motion
- Participates with add-on and upsell opportunities related to renewals/migrations
- Exhibits competencies in reporting, including building and interpreting data related to TAR, ACV attained, Point of Renewal Add-ons, and Closed/Lost opportunities
- Confident in customer negotiation and problem solving
- Understands and communicates product use-cases, especially relating to SaaS upgrade motions and value proposition
- Skillfully handles escalations and understands how to defuse situations
- Often displays a proactive approach with work
- Establishes and maintains professional and mutually beneficial alignments with associated internal teams (Sales, Order Management, Renewal Operations, Billing, Fulfillment, Support, etc.)
- Understands the Bookings Policy and consistently adheres to policy & team expectations for resolving orders on hold
What You’ll Bring
- Bachelor’s Degree in Business, Marketing or related field of study
- com (SFDC)
- Experience with the sales industry a plus; Effective interpersonal and communication skills
- Knowledge of automation, analytics, and general office technology including operations, development, and general office administration
Nice To Have
- Minimum 5+ years of related experience in a software or technology company a plus
- Knowledge of SaaS
- Customer success/support and/or sales experience
- com and/or large CRM/ERP experience
Better Together
Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.
We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.
About Us
BeyondTrust is the worldwide leader in intelligent identity and access security, enabling organizations to protect identities, stop threats, and deliver dynamic access. We are leading the charge in innovating identity-first security and are trusted by 20,000 customers, including 75 of the Fortune 100, plus a global ecosystem of partners.
Learn more at www.beyondtrust.com.
