Remote Support 18.2.11 Release Notes

January 22, 2019

Requirements:

• This version of Bomgar has been certified for physical Bomgar Appliances (B200, B300 & B400), virtual Bomgar Appliances (Azure, VMWare & Hyper-V), and cloud deployment models.
• This release requires Base software 5.3.0 or later.

Issues Resolved:

• Resolved an issue with the software unexpectedly stopping while performing a Local Jump on some versions of Windows.

Notes:

• Supports upgrades from 17.1.2+. If on a version prior to this, multiple upgrades will be required.
• Requires Integration Client 1.6.3+.
• Requires Endpoint Credential Manager 1.2.2+.
• This release is certified with the following mobile versions:
  • iOS Rep Console 2.2.11
  • iOS Customer Client 2.2.10
  • iOS Presentation Client 2.2.1
  • Android Rep Console 2.2.11
  • Android and LG Android Customer Clients 2.2.10
  • Samsung Android and HTC Android Customer Clients 2.2.8
  • Android Presentation Client 2.2.1
  • Android Jump Client 2.2.3