Remote Support 21.3.3 Release Notes

October 21, 2021

Requirements:

• This version of Remote Support has been certified for physical BeyondTrust Appliances, virtual BeyondTrust Appliances, and cloud deployment models.
• RS 21.3.3 requires Base software Base 6.1.1.

New Features and Enhancements:

• Added Windows 11 support for Jump Clients, Jumpoints, and rep consoles.
• Added macOS 12 Monterey support for Jump Clients, rep consoles, and customer clients.

Issues Resolved:

• Resolved frequent service interruptions that occurred during Vault account rotation.
• Resolved issue in which a screen sharing show content option was not restored after session ended.
• Resolved issue in which copy/paste permission was disabled after upgrade.
• Privacy Screen functionality is currently disabled on Windows 11 endpoints.

Notes:

• Supports upgrades from Remote Support 20.1.3+.
• RS 21.3.3 requires Integration Client 1.7.3.
• RS 21.3.3 supports ECM Protocol 1.5.
• RS 21.3.3 requires ECM 1.5.0+.
• RS 21.3.3 includes VSC 1.2.5.3
• This release is certified with the following mobile versions:
  • iOS Rep Console 2.2.12
  • iOS Customer Client 2.2.17
  • iOS Presentation Client 2.2.2
  • Android Rep Console 2.2.16
  • Android Customer Client 2.2.17
  • LG Android Customer Client 2.2.10
  • Samsung Android and HTC Android Customer Clients 2.2.8
  • Android Presentation Client 2.2.2
  • Android Jump Client 2.2.5