Download reports with ShowMyScreenRecording

The ShowMyScreenRecording query returns the requested Show My Screen recording. Depending on your browser, this query will either immediately begin download or prompt you to open or save the file.

The reporting API is an authenticated API. For instructions on using authenticated APIs using OAuth, see Authenticate to the Remote Support API. The API account must have the permission Allow Access to Support Session Reports and Recordings.

Parameters for ShowMyScreenRecording

lsid=[string]	The session ID for which you wish to download the video recording of the Show My Screen session.
instance=[integer]	The instance number of the Show My Screen recording you wish to download. Instances are enumerated starting with 0. The instance number can be obtained from the SupportSession report.

Query examples for ShowMyScreenRecording

ShowMyScreenRecording: First instance of session c69a8e10bea9428f816cfababe9815fe	https://support.example.com/api/reporting?generate_report=ShowMyScreenRecording&lsid=c69a8e10bea9428f816cfababe9815fe&instance=0
ShowMyScreenRecording: Third instance of session c69a8e10bea9428f816cfababe9815fe	https://support.example.com/api/reporting?generate_report=ShowMyScreenRecording&lsid=c69a8e10bea9428f816cfababe9815fe&instance=2