Download reports with SupportSessionRecording

The SupportSessionRecording query returns the requested support session recording file. Depending on your browser, this query will either immediately begin download or prompt you to open or save the file.

The reporting API is an authenticated API. For instructions on using authenticated APIs using OAuth, see Authenticate to the Remote Support API. The API account must have the permission Allow Access to Support Session Reports and Recordings.

Parameter for SupportSessionRecording

lsid=[string]

The session ID for which you wish to download the video recording of the support session.

Query example for SupportSessionRecording

SupportSessionRecording: Session c69a8e10bea9428f816cfababe9815fe

https://support.example.com/api/reporting?generate_report=SupportSessionRecording&lsid=c69a8e10bea9428f816cfababe9815fe