BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cyber security SaaS portfolio.
Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.
The Role
The Technical Enablement team is responsible for equipping our employees, partners, and customers to be successful through engaging and effective onboarding and continuous learning programs.
BeyondTrust is seeking a Technical Enablement Project Coordinator to join our team and ensure the success of our global enablement programs. This role will serve in three primary ways. First, coordination of projects across our three audiences will establish governance of processes with consistency in formatting, accuracy, and validity. Second, report generation will surface platform usage and compliance regarding knowledge standards. Finally, evaluation and analysis of trends will provide feedback to stakeholders for program maturity improvements. In this way the role will support alignment, content reuse, and collaborative development of knowledge management across all technical enablement initiatives, as well as updates to our enablement roadmap.
What You’ll Do
- Coordinate projects across customer, employee, and partner audiences to ensure governance of processes with consistency in formatting, accuracy, and validity (expiring / downgrading old content)
- Generate reporting that highlights use of platforms and compliance regarding knowledge standards
- Evaluate and analyze trends providing feedback to stakeholders for program maturity improvements
- Assist the Technical Enablement Program Managers in the development & maintenance of core Programs, including project documentation, creating schedules, project plans and success metrics
- Track & Manage Project Details ensuring enablement projects remain on track
- Effectively communicate project expectations to the program manager, project team members and wider stakeholders
- Escalate risks and issues to the Technical Enablement Program Manager and ensure follow through to resolve or mitigate risk
- Effectively manage technical and non-technical project issues to resolution
- Build strong relationships, reputation, credibility, and influence with key stakeholders across the business to drive consensus and alignment and evangelize our programs
- Track & Report on metrics to measure the effectiveness of the program and periodically evaluate and improve programs based on feedback
- Assist with team procedural documentation and process development
What You’ll Bring
- Bachelor’s Degree or Equivalent 1-2yrs Experience in Education, Computer Science or Engineering
- Excellent communication, collaboration, interpersonal and facilitation skills
- Strong organizational skills with ability to multi-task and priortize workload
- Desire to learn at pace & ability to deal with continuous change
- Ability to learn required technical knowledge relating to BeyondTrust Products
Nice To Have
- Personality to establish and maintain strong relationships with teams you support and become a valued partner to them
- 1-2 yrs experience in Software/Cybersecurity
- Project management or training experience
- Proficiency with Atlassian, Salesforce, LMS and/or Project Management Tools (e.g. MS Projects, Asana etc.)
Benefits & Perks
Put your wellbeing first with our amazing benefits package:
- 25 days’ holiday which increases with length of service
- Competitive pension scheme
- Vitality Private Healthcare for you and family
- Medicash Benefit (including Dental cover)
- Life Insurance (4x annual salary)
- Income Protection if you are unable to work due to ill health
- Paid parental leave
- Sabbatical leave
- Employee Assistance Programme
- Co-investing opportunity
Better Together
Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.
We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.
About Us
BeyondTrust is the worldwide leader in intelligent identity and access security, enabling organizations to protect identities, stop threats, and deliver dynamic access. We are leading the charge in innovating identity-first security and are trusted by 20,000 customers, including 75 of the Fortune 100, plus a global ecosystem of partners.
Learn more at www.beyondtrust.com.
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