Embrace the Benefits of Cloud-Deployed Remote Support

As a BeyondTrust Remote Support customer, you are already using the most comprehensive and secure solution available. For customers with on-premises implementations, migrating to a cloud deployment offers additional benefits that can reduce the resources needed to maintain the solution over time.

Effortless Infrastructure Management

Let BeyondTrust handle your networking and storage needs with cloud management services that optimize and amplify your remote support capabilities, freeing your team to focus on mission-critical tasks.

Secure & Compliant Data Management

Have confidence your data is properly managed in strict adherence to global data residency requirements, reducing risk and workload.

Seamless Software Maintenance

Adopt the latest features and performance enhancements—with zero disruption—as we take care of the details of software maintenance, upgrades, and patches.

Self-Migrate or Use Dedicated Migration Services

Customers utilizing Remote Support v22.2 or higher of our on-premises solution can self-migrate to Cloud using the backup/restore features of Remote Support.

We offer three tiers of professional services tailored to your deployment size and requirement, summarized in
the table below. We’ll help you determine which tier will work best for you.

Requirements Tier 1 Tier 2 Tier 3
Version 22.2 or Greater 19.1.8 to 21.3.x (*) 17.1.2 to 19.1.7 (*)
Number of Clients (**) Up to 1,000 Up to 10,000 Up to 25,000
Number of Appliances Up to 2 Up to 2 Up to 3
Platform Migration (***) Yes Yes Yes
  1. *Multiple interim updates may need to be installed and service interruptions may occur
  2. **Clients is defined as Active/Passive Jump Clients + Representative/Access Consoles
  3. ***On-premises to on-premises (physical appliance to virtual appliance), on-premises to Cloud

Start Your Cloud Migration Journey

Contact our team to get more information on Remote Support on BeyondTrust Cloud, inquire about these limited-time offers, or to get started on your own migration.

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