Industry

Education

Product

Remote Support

Size

5,200 students / 900 staff

“As the spread of COVID-19 increased in our area, we realized we were probably going to have to shut down our schools. I started thinking about how best to provide the support the students, our staff and even parents would need. I became familiar with BeyondTrust through an outside vendor and immediately thought about its potential usefulness in a remote learning environment.”

Erica Hartman, Director of Technology

Adapting to Remote Learning During COVID-19

With about 40% of the district’s staff working from home and 5,200 remote learners to support, the BeyondTrust solution’s users need only click on one link on the device to connect to a support technician. Given the remote working and learning environment, two BeyondTrust features that Morris School District particularly appreciates are:

  • Mobile Device Support: With so many of the district’s staff and students working and learning remotely, BeyondTrust’s cross-platform viability to work with Chromebooks, HP laptops, and other devices, including cell phones and tablets, is highly prized.
  • Click-to-chat: By tapping on the chat option, students and staff can connect with a technician online and get support immediately to resolve issues and avoid any interruptions of learning. Chat is also the technology used to support the district’s Community Questions program, which allows

Read More Case Studies

Want to learn why over 20,000 customers chose BeyondTrust?
Prefers reduced motion setting detected. Animations will now be reduced as a result.