Remote Support Overview

Elevate the security posture of your service desk with Remote Support, a Zero Trust solution

BeyondTrust Remote Support is the #1 solution on the market for organizations looking to secure their service desk operations. Built by security leaders based on Zero Trust Architecture (ZTA) principles, the secure-by-design capabilities and features provide identity-secure access to systems and devices, empowering your service desk to efficiently and effectively service, repair, and monitor all devices and support sessions—while safeguarding your organization's critical operations.

Remote Support Features and Capabilities

• Remote Access & Control: Control, troubleshoot, and fix remote devices, on or off the corporate network, with anytime/anywhere support.
• Credential Vaulting & Injection: Protect accounts with a comprehensive Vault that discovers, stores, rotates, and injects credentials.
• Powerful Group and Nested Group Policies: Enforce least privilege with identity-based, just-in-time access policies for users, efficiently managed with group policies that can be nested for maximum control.
• Integrations Your Way: Optimize your service desk by integrating with your existing CRM, ITSM, SIEM, and password tools, and leverage BeyondTrust’s open AI to create your own custom integrations.