Knowledge Enables Success

Gain the foundational knowledge needed to administer, configure, and utilize your BeyondTrust solution for optimum performance. Subscription training includes on-demand eLearning and instructor-led workshops that provide a strong foundation for understanding your implementation and learning best practices for deploying and administering Remote Support. Live workshops will put you in a focused training session with specialized instructors, allowing for real-time feedback and answers to your questions.

New content is regularly added as new software versions are released, so you can anticipate and get the greatest value from product changes and enhancements. The materials are updated continuously to ensure you make the most of the recommendations and insights into product features and best practice use cases.

About This Course

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The Remote Support Subscription course is ideal for security professionals who need to learn how to deploy, configure, and utilize Remote Support in their unique environment. During the course, you will learn best practices for installing and administering Remote Support.

Key Learning Objectives

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  • Configure the Appliance – Learn how to configure Remote Support in the network, including: software installation, defining email alerts, and saving site backups.
  • Establishing Security Policies – Set site-wide security options, define local users, create group policies, and add users and support teams through existing directory services, such as Active Directory.
  • Enabling Support Options – Learn about representative and customer-initiated support options. Configure Support Buttons, Canned Scripts, Special Actions, collaboration, Jump technology, and public portals for deployment.

Remote Support Topics

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What’s New

Discover the newest features and updates to Remote Support and the newest additions to the subscription training.

First Steps

Gain foundational knowledge necessary to get started with Remote Support. You will be introduced to the core concepts of the Remote Support product and be taken through the steps necessary to set up and configure your appliance.

Core Knowledge

Learn about the powerful deployment possibilities available in your environment, including different methods of accessing endpoints, tools available to Access Console users, and how to properly organize your users’ access rights.

Additional Features

Learn to configure and use BeyondTrust Vault to allow storage and injection of privileged credentials as well as the many ways Remote Support can help you examine historical session information and identify trends using reports.

Get Flexible Continuous Training

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This training includes continuously updated on-demand eLearning and instructor-led as well as a hands-on lab environment. Make the most of the recommendations and insights into product features and best practice use-cases based on your schedule.

Get Certified by BeyondTrust

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BeyondTrust University offers Adminstration certification and CPE credits with the included certification exam. Earn your certifications by completing the required learning paths and passing the accompanying exam. You will have access to knowledge checks along the way, along with other resources such as the lab environment and live instructor-led workshops to help prepare you to successfully earn your certification.

CPE Certification Credits

Participants who successfully complete the Remote Support Subscription training are eligible to take the associated BeyondTrust Certification exam. Earn up to 16 hours of Continuing Professional Education (CPE) credits.

Want to learn why over 20,000 customers chose BeyondTrust?
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